cymbiotikalife currently ships only within the contiguous United States. We do not ship to Alaska, Hawaii, international destinations, or addresses outside the contiguous United States at this time.
Orders are usually prepared and handed to the carrier within 1–2 business days after payment is confirmed. Delivery normally takes 3–5 business days after the order has shipped. These timeframes are estimates and may be affected by carrier delays, weather, holidays, or incorrect address information.
Shipping is free for all orders within our delivery area. We use established carriers and assign the carrier at fulfillment based on the destination and service level available for the order. Once your order ships, we will send tracking information to the email address provided at checkout.
Please make sure your shipping address is complete and correct before placing an order. If you notice an error, contact us as soon as possible at info@cymbiotikalife.com. If the order has not yet shipped, we may be able to update the address. If the order has already shipped, we may not be able to change the delivery address.
If a package is marked as delivered but you cannot find it, please check with neighbors, your building management, or the carrier first. If you still need help, contact us at info@cymbiotikalife.com.