This Privacy Policy explains how cymbiotikalife collects, uses, shares, and protects personal information when you visit cymbiotikalife.com, place an order, or contact us.
Who we are
cymbiotikalife
9247 Piatto Lane
San Diego, CA 92108
United States
Email: info@cymbiotikalife.com
Phone: +1 858-281-8240
Information we collect
We may collect information you provide directly, such as your name, shipping address, billing address, email address, phone number, order details, and payment confirmation details. We do not store full payment card numbers on our website. Payments are processed by third-party payment providers.
We may also collect information automatically, such as IP address, browser type, device information, pages viewed, and cookies or similar technologies used to operate the website, understand traffic, and improve the shopping experience.
How we use information
We use personal information to process orders, arrange shipping, handle returns and refunds, respond to customer service requests, prevent fraud, comply with legal obligations, and improve our website and services. With your consent where required, we may send marketing emails. You can opt out of marketing emails at any time.
Legal bases under GDPR
If you are in the European Economic Area, United Kingdom, or Switzerland, we process personal information based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, our legitimate interests such as fraud prevention and service improvement, and consent where required.
Sharing information
We may share information with payment processors, shipping carriers, technology providers, analytics providers, fraud prevention services, and professional advisors. We may also share information when required by law or to protect our rights. We do not sell personal information as defined by the California Consumer Privacy Act (CCPA).
Cookies
We use cookies and similar technologies for essential website functions, analytics, and, where allowed, marketing. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Data retention
We keep personal information for as long as needed to fulfill orders, provide services, meet tax and legal requirements, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.
Your rights
Depending on your location, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also have the right to restrict or object to certain processing, withdraw consent, and opt out of marketing. California residents have rights under the CCPA, including the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. To exercise your rights, email info@cymbiotikalife.com. We may need to verify your request before responding.
International transfers
We operate in the United States. If you access the website from another country, your information may be transferred to and processed in the United States. Where required, we use appropriate safeguards for such transfers.
Children
Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so we can take appropriate action.
Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact
For privacy questions or requests, contact info@cymbiotikalife.com or call +1 858-281-8240, Monday – Friday, 9:00 AM – 6:00 PM Pacific Time.